Account Manager

Connective is a tight-knit team of experts with decades of combined experience. We value continuous learning, collaboration, and data-driven solutions, with a strong focus on taking ownership of individual results. Our client-centric approach is built on honesty, openness, and genuine care for client success. Our laid-back yet professional work environment encourages teamwork and transparency in a fast-paced setting.

We are seeking an organized and client-focused Account Manager to oversee a portfolio of clients, ensuring their satisfaction and driving business growth. This role involves serving as the primary point of contact for assigned clients, managing projects, handling inbound sales inquiries, and proactively fostering relationships to achieve strategic objectives. The ideal candidate will combine excellent communication skills with a strong ability to manage multiple client accounts effectively.

This is a remote position where you will be working 38 to 40 hours on weekdays, with very occasional weekend and overtime work.

About the Job

Location: This is a fully remote role open to U.S.-based candidates only.

About the Team: Connective is a full-service marketing and web design agency. We value multi-disciplinary team members who contribute various skills beyond their primary specialty. We encourage continuous learning and personal growth through exposure to new disciplines and experiences.

Where You’ll Fit In: As an Account Manager, you will be responsible for maintaining and growing client relationships within your assigned portfolio. This includes acting as the primary point of contact, managing client communications, and ensuring the timely and successful delivery of our services. You’ll work closely with web design and marketing project managers to oversee project execution and occasionally handle smaller projects or edits directly. In addition, you will engage in inbound sales by responding to leads, preparing estimates, and conducting client presentations. Strategic planning, meeting quarterly growth targets, and ensuring accurate billing are integral to the role.

Essential Duties

• Serve as the primary point of contact for a portfolio of clients, fostering strong, long-term relationships.
• Ensure client satisfaction by proactively addressing needs and monitoring project success.
• Oversee all client activities and interactions, collaborating with project managers across web design, branding, and marketing.
• Handle inbound sales inquiries, including preparing proposals, providing estimates, and delivering presentations.
• Manage smaller projects or edits directly when necessary.
• Meet quarterly growth targets by implementing tailored strategies for client development.
• Provide accurate and timely updates to clients, including project progress and estimates.
• Ensure invoices are accurate and resolve discrepancies in billing or proposals.
• Regularly assess client needs and recommend optimized services to drive business growth.
• Maintain organized systems and processes for managing a portfolio of clients.
• Develop a deep understanding of Connective’s services, including web design, branding, and marketing, to confidently discuss and sell offerings.

What We Offer

At Connective, great people are the key to achieving great things. We provide a supportive work environment with the following benefits:

• Semi-flexible start and end times.
• Medical, dental, and vision insurance.
• 401K with company match.
• Accrual-based paid time off, increasing with years of service.
• Sixteen paid holidays, including a week off between Christmas and New Year, and one floating holiday of your choice.
• Remote work.
• Yearly bonuses based on company profitability.
• Profit sharing based on company profitability.

Our work weeks typically range between 38 and 40 hours, Monday through Friday, with occasional weekends and overtime. We use a timer to track our work hours, which is crucial for client billing, setting pricing, and reviewing job profitability. This process is mandatory at Connective.

This position is not eligible for immigration sponsorship.

Education, Skills, and Experience

Required:

• Bachelor’s degree in Marketing, Business, or a related field.
• Direct experience in a client-facing role.
• Strong project management skills and the ability to manage multiple accounts effectively.
• Excellent communication and presentation skills.
• Experience preparing proposals and delivering client presentations.
• Deep familiarity with web design, branding, and marketing services.
• Experience working with project management tools such as Asana or similar platforms.
• Proven track record of meeting growth targets for client accounts.
• Ability to manage smaller projects independently.
• Strong organizational skills for managing a portfolio of clients and associated workflows.

Who We Are

Mission Statement: Empowering businesses to succeed through exceptional service, genuine empathy, and a deep understanding of our client’s needs. We form true partnerships, always putting our client’s success first, even if it does not directly benefit us.

Core Values:

1. Highly-skilled experts: We’re the go-to pros, always sharpening our skills to stay ahead.
2. Client-focused service: Our client’s success is our mission. We’re all in, always.
3. Detail-oriented: The little things? Yeah, they matter to us—big time.
4. Self-motivated: We’re the type who gets things done, without needing a push.
5. Follow-through: We say what we’ll do, and then we do it. Simple as that.
6. Data-driven: Decisions backed by data, because guesswork isn’t our style.
7. Kind: No jerks allowed—just a team that’s positive, humble, and ready to lift others up.

We would love to hear from you if you are a talented and dedicated Account Manager who aligns with our values and seeks a dynamic team. Join us at Connective and make a meaningful impact in the marketing space.