At Connective Web Design, we are committed to providing our clients with exceptional service. Below are our policies regarding refunds, cancellations, and any fulfillment-related processes.
Refund Policy
Due to the nature of our services, which include custom web design, marketing strategies, and other tailored solutions, we do not generally offer refunds once work has commenced.
However, we are committed to your satisfaction. If you believe there is an issue with our work, please contact us to discuss a resolution. Refunds for unused portions of prepaid services may be considered at our discretion.
Delivery Policy
We deliver our services digitally and work closely with clients throughout the fulfillment process to ensure satisfaction.
- Timelines: Delivery timelines for projects are established during our initial agreements and communicated clearly via project milestones.
- Communication: Clients receive regular updates through meetings and project management tools, ensuring transparency.
- Final Deliverables: Once approved, final deliverables (e.g., website files, reports) are shared digitally, typically through secure links or direct transfer.
Return Policy
Since our services are delivered digitally and customized for each client, returns are not applicable.
If you are unsatisfied with any aspect of the service, please reach out to us. We will work with you to address any concerns.
Cancellation Policy
For subscription-based services or ongoing marketing retainers:
- Clients may cancel their subscriptions with 30 days’ notice.
- Cancellations can be made by contacting us directly.
- Any work already completed prior to the cancellation date will be billed accordingly.
For one-time projects:
- Clients may cancel the project before work begins for a full refund.
- Once work has commenced, refunds or cancellations may be limited based on the terms outlined in the service agreement.
If you have any questions about our fulfillment policies, feel free to contact us. We’re here to help!
